Landscaping Service FAQs

Will there always be someone competent and caring on site?

Yes.   Daniel Ruiz works closely with the maintenance team to ensure that Waterfall Landscaping always provides consistent, top quality services.  If Dan is not on site, then there will be a professional foreman with extensive training who can answer any questions that may arise.

How can I get in touch with you?

There are several routes of communication:  (1) messages and work requests can be given to either Franklin, Dan, Kevin, or the crew leader directly while at your residence; (2) calls to the office are immediately answered or returned by the next working day; (3) all management and crew leaders are equipped with cellular phones.

Are there any extra charges beyond those specified in the contract?

The items included in each plan are listed on the contract.  Our Premium Plan includes all the chemicals necessary to maintain a healthy lawn.  Although not included in any of our plans, we offer a number of different services for your convenience.  Some additional services you can request, for an additional fee, include flower planting, mulch application, tree staking and gutter cleaning.

Does Waterfall Landscaping maintain other homes in the area?

We limit our maintenance to a very specific area: Northern Bergen County, NJ, specifically, Tenafly and surrounding towns. This increases our efficiency and allows us to spend more time at your home rather than in our trucks. Consequently, we have developed a strong account base in the area, which also increases our best form of advertising: word of mouth.

To find out more about service and to get a FREE no-obligation estimate, click here to contact us or call us at (201) 541-0100